Frequently asked questions
Hiring a bonded and insured cleaner in Salt Lake City
Does Utah require cleaning companies to be bonded and insured?+
Utah has no state license or bonding requirement for house cleaning or janitorial work, and DOPL does not license cleaning. A city business license is usually required. Bonding and insurance are requirements set by clients, property managers, landlords, and cleaning platforms. So "bonded and insured" on a cleaning company website is a business choice and a sales claim, not a state credential. Ask for the certificate.
What does "bonded and insured" mean for a cleaning company?+
Insured usually means the company carries policies such as general liability and, if it has employees, workers compensation. Bonded usually means a business-service or janitorial bond, which may reimburse a client for specified employee theft under the bond terms. The two protect against different things. A company can be one without the other, so ask which policies and which bond it actually holds.
How do I check whether a Salt Lake City cleaning company is really insured?+
Ask for a certificate of insurance, often called a COI, issued by the company’s insurance agency. Check that the named insured matches the business you are hiring, that the policy dates cover your cleaning date, and that general liability limits are listed. For certainty, call the agency shown on the certificate and ask whether the policy is still in force.
What should a cleaning company’s certificate of insurance show?+
A COI shows the insured’s legal name, the insurance carrier, the policy numbers, the effective and expiration dates, and the limits for each coverage. General liability is almost always listed, and workers compensation, commercial auto, and umbrella may be too. A bond usually appears on a separate bond form rather than on the COI, so ask for that document as well if theft protection matters to you.
Does a cleaning company’s insurance cover damage to my belongings?+
Not automatically. General liability can respond to certain third-party property damage, but many policies limit or exclude property in the cleaner’s care, custody, or control, which can include items being cleaned or moved. Ask the company how it handles breakage, whether it carries separate coverage for customer property, and get its damage policy in writing before the first visit.
Does a janitorial bond cover theft by a cleaner?+
A business-service or janitorial bond may reimburse the client for specified dishonest acts by the cleaning company’s employees, subject to the bond form, its amount, and its conditions. Some bonds require a conviction before they pay. It is different from employer-facing fidelity or crime coverage, which protects the cleaning business itself. Ask for the bond amount and read the conditions.
What does "self-reported" mean on this list?+
Self-reported means the company’s own website states it is bonded and insured and Redoubt has not yet reviewed its certificate of insurance. Coverage verified means Redoubt reviewed a current certificate and, where a bond was claimed, the bond document, on the date shown. A verified label describes what the documents showed on that date and does not guarantee the policies are still in force today.
Does a one-person cleaning business in Utah need workers compensation?+
A one-person cleaning business with no employees may not need a workers compensation policy, and an owner-only business may hold a Utah Workers Compensation Coverage Waiver from the Utah Labor Commission instead. The waiver is not insurance, has a one-year term, and becomes invalid once the business hires anyone. A 1099 label does not settle worker status, so helpers should be reviewed rather than assumed safe. Property managers and commercial clients may still ask for workers comp proof.
What does a Salt Lake City property manager ask a cleaning company for on a certificate of insurance?+
A Salt Lake City property manager or commercial client usually asks a cleaning company for a certificate of insurance before allowing building access. The vendor packet commonly sets general liability limits, often $1,000,000 per occurrence, names the property manager as certificate holder or additional insured, and asks for workers comp proof, commercial auto, and sometimes umbrella limits. The bond is usually requested separately. Send the actual packet, because a certificate cannot add wording the policy does not allow.
How do I get my cleaning company added to this list?+
Send Redoubt a current certificate of insurance and, if you carry one, your business-service or janitorial bond. Companies serving Salt Lake County whose documents show general liability and a bond are listed as coverage verified with the review date. If you need a bond or general liability first, Redoubt quotes both. Start on the cleaning business insurance and bonding page.